Delivery Timelines
We submit orders to the factory twice per month. Orders for pickup in Baltimore are submitted on the 5th and 18th of the month. Orders shipped to other locations are submitted on the 11th and 25th of the month. Your pieces will then usually be custom made and shipped in about 3-5 weeks, although this can sometimes slip if there is a backlog at the factory. Delivery may take from 1-7 additional days, depending upon your location and delivery truck schedules. So, the overall time for receipt of your order could range from 3-6 weeks, depending on when you place the order.
Shipping Options
Shipping is a significant cost in the distribution and sale of cabinets and furniture. When you buy products at a retail store, the shipping costs are already built into the price, so you don't know how much it really costs. We have already included the shipping costs to our warehouse in Baltimore, MD. To other locations, there is an additional fee. The factory is located in Bellefonte, Pennsylvania, so the farther away you live, the higher will be the shipping cost. Here are your options, in order from least to most expensive:
Option 1: Pick up your items from our warehouse in Baltimore, MD (just south of Baltimore). The warehouse is open Monday - Friday from 8AM to 5PM (no weekend hours). We can also set up a local delivery if you live near the warehouse.
Option 2: Have your items delivered via UPS. This only applies to items that are small enough to meet the UPS weight and size guidelines for a regular package (130 inches or less in length plus girth).
Option 3 : Have your items delivered to a freight terminal anywhere in the continental US where you can pick it up. Cost: We need to deliver you a quote since it depends on your location and the size of the order. Part of the shipping cost is already built into the price of the products. The smaller the order size and greater the distance from Pennsylvania, the higher will be the shipping cost per piece, so this option is not very cost effective for small orders.
Option 4: Have your items delivered to your home anywhere in the continental US. Cost: We need to deliver you a quote since it depends on your location and the size of the order. At least part of the shipping cost is already built into the price of the products. There will also be a surcharge for curbside or inside residential delivery. The smaller the order size and greater the distance from Pennsylvania, the higher will be the shipping cost per piece, so this option is not very cost effective for small orders.
How to Get a Price Quote
UPS Shipments: In general, if the package is 130 inches in length plus girth or less, it will be fairly inexpensive to ship, but there may be an extra charge for "dimensional weight" if the cubic size of the package (LxWxH) is more than 5,184. To calculate the cubic size, we take the size of the furniture, add 4 inches to the length, 4 inches to the width, and 5 inches to the depth (to account for the extra room needed for the cabinet door, if applicable). If it is is more than 130" and less than or equal to 165 inches, it is considered a large package, which we will not ship since it increases the cost and risk of damage. To get the length plus girth, we add the two smallest dimensions twice, add the third dimension, and then add 22 inches to account for the box and padding required around the item plus the thickness of the cabinet door, if applicable. So, for example, an 18"W x 30"H x 21"D vanity would be 130 inches (18"W + 18"W + 21"D + 21"D + 30"H + 22" for padding). Kitchen wall cabinets the following sizes or smaller will be 130" or less and thus inexpensive to ship via UPS: 27"W x 30"H x 12"D, or 24"W x 36"H x 12"D, or 21"W x 42"H x 12"D. We calculate the package size by using the online time and cost calculator. Assume that we have a daily pickup and will give the package to the driver.
Freight Shipments: To get a freight estimate, we prefer that you submit an order online so that we have all the details we need. If you prefer, you do not need to submit your credit card and can just select "invoice" as your payment method. Even if you do submit a credit card, we will not proceed with the order until we get your approval first. If necessary, send an email to customerservice@highlandsdesigns.com with the information we need, which includes the following: your city and zip code, the exact item numbers, quantity of each, and type of wood for each. We need this information to determine the weight of the order, the number of pallets that are required to ship them, and the cost to ship to your location.
